Often receive False e-mail Alarm when motion is detected

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Step 1. Adjust the sensitivity of video detection, navigate to System setup>Network setup>Channel Setup&Video detection>adjust the sensitivity.


Step 2. If step 1 is not working, adjust the direction of camera, don’t towards  to  light directly.

Step 3. If step 2 is notworking, power off the camera and power on around 3  seconds.

Step 4. If step 3 is not working, try to upgrade the camera. Verify that you have a healthy network. Right click the mouse from the home screen of your monitor, navigate to System setup>Network Setup. Check that Network Status is Healthy Network.

Power off your IP camera that needs to upgraded, then re-connect the power. Navi- gate to System Setup > System Admin > IPC Maintenance>select the IP camera that needs to be upgraded>Click Start.


Step 5. If step d is not working, set motion area, navigate to System setup>- Network setup>Channel Setup&Video detection>area edit>right click the mouse, click clear all, left click to select the motion area, right click to return>Click ok. Set other channels you need one by one.




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